Cancellation & Refund Policy
UWay Car Rental is following "NO CANCELATION CHARGE" policy. Hence, no charges will be applied for cancelation of the booking.Refund, which will be processed in a maximum 7 days from the day the cab to begin.
- Driver & car details: These details will be sent to the customer by UWay Car Rental approximately before an hour from the pickup time by SMS and email. In some cases the driver or an associate of UWay Car Rental may also call in advance to reconfirm with the customer.
- Non receipt of driver and car details: In such cases the customer needs to contact the support team at UWay Car Rental on 8000088052 and mention the booking reference number (Booking ID number).
- Demand of money by the driver: The voucher provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable parking charges etc which are not included in the booking amount have to be paid directly to the driver as mentioned below. In case of any dispute with the driver the customer should reach the support team of UWay Car Rental or call at our 24 X 7 customer support number 8000088052 and mention the booking reference number.
- Payment of extra charges: Any extra charges applicable have to be paid to the directly in cash to the driver.
- Refusal by the driver to deliver services: The customer to contact the support team at UWay Car Rental on 8000088052 and mention the booking reference number.