1 How to Cancel a Booking
You may cancel your UWAY cab booking at any time before your scheduled pickup date and time by contacting us through any of the following channels:
For package/outstation bookings, all cancellation requests must be submitted via email to [email protected] with full booking details.
2 Local Rental & Airport Transfer Cancellation
| Time of Cancellation (before pickup) |
Cancellation Charge |
Refund |
| More than 24 hours before pickup |
No charge |
100% refunded to UWAY Wallet |
| Between 4 hours and 24 hours before pickup |
15% of booking amount or advance paid (whichever is lower) |
Balance credited to UWAY Wallet within 30 days |
| Within 4 hours of scheduled pickup |
Treated as No-Show |
No Refund — full amount treated as cancellation charge |
3 Outstation / Package / Round Trip / One-Way Cancellation
| Time of Cancellation (before pickup) |
Deduction |
Refund to UWAY Wallet |
| 30 or more days before pickup |
None |
100% within 30 days |
| 16 to 30 days before pickup |
25% of advance |
75% within 30 days |
| 7 to 15 days before pickup |
50% of advance |
50% within 30 days |
| 2 to 6 days before pickup |
75% of advance |
25% within 30 days |
| Within 48 hours of pickup |
100% |
No Refund |
| After driver/vendor details are shared |
100% |
No Refund |
4 Mid-Journey Cancellation
You may cancel your trip in the middle of the journey, however you will be required to pay the full booking amount to UWAY Car Rental. No refund shall be applicable for the uncompleted distance.
5 UWAY Wallet Credits
💡 UWAY Wallet Credits are refund credits issued to eligible customers. They can be redeemed in part or in full against any future UWAY booking across India and have no expiry date.
Where a cancellation amount qualifies for a refund under this policy, UWAY maintains a Zero Cash-Out Policy — the eligible refund amount is credited to the customer's UWAY Wallet as UWAY Wallet Credits. These credits may be redeemed in part or in full against any future UWAY booking.
Customers must inform UWAY regarding driver denial of a trip within 30 minutes of the scheduled pickup time through their registered phone number. Failure to do so will result in the booking being treated as a No-Show with no refund applicable.
6 No-Show Policy
⚠️ If the customer is not at the pickup location and/or the assigned driver is unable to reach the customer on their registered phone number at the scheduled pickup time, the driver shall wait for a maximum of 30 minutes before treating the booking as cancelled with no refund.
- If your booking is cancelled after you have been matched with your driver/vendor and vehicle, it shall be treated as a No-Show. NO REFUND shall be applicable and the entire booking/advance amount shall be treated as cancellation charges.
- If any booking cancellation is done due to circumstances caused by the customer, no refund will be applicable.
- The customer must inform UWAY at least 24 hours before the scheduled pickup for any delays or rescheduling of the pickup date/time, and seek confirmation from UWAY about vehicle availability at the rescheduled time.
7 Driver Delay & Driver-Side Cancellation
- If for any reason your assigned driver/vendor takes an unreasonably long time to reach you, the cancellation charge will be waived if you raise a cancellation request on this basis.
- If the assigned driver/vendor cancels the ride without a valid reason at the last hour, and UWAY is unable to arrange an alternate cab within a reasonable time, you shall be entitled to a full credit of the advance amount to your UWAY Wallet (usable without expiry on any future trip).
- UWAY may change driver and vehicle details prior to boarding in the event of a vehicle breakdown or other genuine reason at the driver/vendor end. No cancellation or refund request shall be entertained in such cases, as an alternate vehicle will be arranged.
8 Force Majeure & Natural Calamity
- UWAY Car Rental Pvt. Ltd. will not be responsible for any cancellation or delay of service in the event of: natural calamity, agitation, strike, road blockage, lockdown, construction work, heavy traffic, or any other force majeure event. No refund will be made in such cases.
- If your booking is cancelled due to unavoidable external factors beyond human control — such as epidemic, floods, fire, strikes, lockouts, terrorist acts, riot, or similar force majeure — your total advance payment will be refunded in full as UWAY Wallet Credits (usable without expiry on any future trip).
9 Special Occasion & Peak Season Bookings
- No cancellations are entertained for bookings made (online, offline or via phone) during special occasions such as Dussehra, Diwali, Christmas, New Year, Holi, Eid, Weddings, Weekends, or similar limited-occasion offers. These are non-refundable bookings.
- Cab charges may increase during peak times or festival seasons due to shortage of cab availability. If a customer confirms a booking at increased charges and later cancels after driver/vendor details are shared, the advance amount will not be refunded.
10 Refund Timeline
If you are eligible for a refund based on this Cancellation & Refund Policy, the refund will be credited to your UWAY Wallet within 30 working days. UWAY Wallet Credits can be used in full or in part for any future booking across India without expiry.
No cash refunds are issued. All eligible refunds are processed exclusively as UWAY Wallet Credits.
After availing or completing a service, no refund is applicable in any case.
11 Duty Slip Requirement
It is mandatory for both the customer and the driver to submit a complete, properly filled and signed (with date) duty slip at the end of the trip. UWAY Car Rental will not entertain any kind of dispute pertaining to a particular trip in the absence of a duty slip.
12 Jurisdiction
UWAY Car Rental Pvt. Ltd. is not a party to and is not responsible for any kind of dispute between a vendor/driver and a customer. However, if required, the jurisdiction for any kind of dispute with UWAY Car Rental Pvt. Ltd. shall exclusively be the Ahmedabad District Court, Gujarat, India.
This policy is governed by and construed in accordance with the laws of the Republic of India.