Privacy Policy

1 Introduction

UWAY Car Rental Pvt. Ltd. ("UWAY", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website uwaycarrental.com, use our mobile application, or engage our cab and corporate transport services.

By accessing or using our Services, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree, please discontinue use of our Services.

The data controller for personal data collected through our Services is UWAY Car Rental Pvt. Ltd., reachable at [email protected].

2 Information We Collect

Information You Provide Directly: We collect information you share when you:

• Register an account or request a quote
• Make a cab booking or submit an enquiry form
• Contact our customer support team
• Sign up for newsletters or notifications
• Participate in surveys or promotions

This may include your name, date of birth, email address, phone number, company name, pick-up/drop location, payment details, and any other information you choose to share.

Information Collected Automatically: When you use our website or app, we may automatically collect:

• Device information (model, OS, unique device identifiers)
• Log data (IP address, browser type, pages visited, timestamps)
• Usage data (features used, search queries, clicks)
• GPS/location data (with your permission) for real-time cab tracking
• Cookies and similar tracking technologies

3 How We Use Your Information

UWAY uses the information we collect for the following purposes:

• To provide, maintain and improve our cab and corporate transport services
• To process bookings, payments and send booking confirmations
• To communicate with you about your rides, account or service updates
• To personalise your experience and recommend relevant services
• To ensure safety of passengers, drivers and corporate clients
• To comply with legal obligations under Indian law
• To detect, prevent and address fraud, abuse or security incidents
• To carry out internal analytics and improve our platform

We will only send you marketing communications if you have opted in. You may opt out at any time by contacting us or using the unsubscribe link in our emails.

4 Information Sharing & Disclosure

UWAY does not sell, rent or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with trusted vendors who help us operate our platform (e.g., payment processors, SMS gateways, cloud hosting) under strict confidentiality agreements.
• Corporate Clients: If your ride is booked through your employer or a corporate client, relevant booking data may be shared with that client for billing and compliance.
• Drivers & Fleet Partners: We share necessary trip details (pick-up location, traveller name, contact number) with the assigned driver to facilitate your ride.
• Legal Compliance: We may disclose your information where required by law, court order, or government authority under Indian jurisdiction.
• Business Transfers: In the event of a merger, acquisition or asset sale, your information may be transferred. We will notify you in advance.

5 Data Storage & Security

Your data is stored on secure, password-protected servers hosted in India. We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits to protect your personal information.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable Indian laws. Location information is retained on our systems for up to one year from the date of collection.

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

6 Location Privacy

Location privacy is extremely important to us at UWAY Car Rental. Location data (GPS coordinates) is collected only after you have explicitly opted in to use our location-based services.

• Location coordinates are transmitted via SSL-encrypted connections to our secure servers.
• Location data is used solely to facilitate cab dispatch, real-time tracking and route optimisation.
• We do not pass on, re-sell or share your location data with any third party outside of our service delivery.
• You may withdraw consent for location tracking at any time through your device settings or by contacting us.

Changes to our Location Privacy practices will be posted on this page with an updated "Last Updated" date.

7 Children's Privacy

Our Services are intended for users who are 18 years of age or older. We do not knowingly collect personally identifiable information from persons under the age of 18. If we become aware that a minor has provided us with personal information, we will promptly delete such data from our records.

If you believe we may have inadvertently received information from a minor, please contact us immediately at [email protected].

8 Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, map services) to which we have no affiliation. UWAY is not responsible for the privacy practices or content of those websites. We will not share your personal information with those third parties except as required to fulfil your booking.

We encourage you to read the privacy policies of any third-party website you visit via a link on our platform.

9 Your Rights & Choices

As a user of UWAY's services, you have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Opt out of marketing communications at any time.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at [email protected]. We will respond within seven (7) business days.

10 Revisions to This Policy

UWAY may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email to your registered address and by posting the revised Policy on our website with a new "Last Updated" date at the top of this document.

By continuing to use our Services after any change, you consent to the revised Privacy Policy. We encourage you to review this page periodically for the latest information on our privacy practices.

11 Contact Us